Communication-II Notes
Subject Overview
Communication-II builds on the first communication paper with a business focus — the communication process and barriers in organizations, professional writing skills (memos, emails, sales letters, reports), CV drafting and interview preparation, and presentation and group discussion skills. A 4-credit core theory paper.
Subject at a glance
4
Units
21
Topics
4
Credits
4
Infographics
Unit-wise Syllabus
4 units — open any unit for detailed topic-wise notes, diagrams and important exam questions
- Meaning
- process and classification of communication
- elements and characteristics
- barriers to effective communication in business organizations
- formal and informal communication
- grapevine
- principles of effective communication
Path
Official chain of command
Any direction, social links
Speed
Slower
Very fast
Reliability
High, documented
Mixed; rumours possible
Example
Memo from HR
Chat at the canteen
Study guide
This unit deepens business communication: meaning, process and classification, elements and characteristics, barriers in organisations, formal and informal communication, the grapevine and principles of effective communication. Know the difference between formal and informal channels and how the grapevine affects a workplace.
- Inter-office memorandums
- faxes
- e-mails
- writing effective sales letters to agents/suppliers/customers
- report writing
- project writing
Memo
Internal, short, to the point
Email
Clear subject, one topic
Sales letter
AIDA: attention, interest, desire, action
Report
Introduction, findings, recommendations
Project report
Objective, method, results, conclusion
Study guide
You learn professional writing: inter-office memos, faxes, emails, sales letters to agents, suppliers and customers, report writing and project writing. Draft one memo, one sales letter and one short report in the correct format.
- Drafting a CV
- writing job applications and other applications
- do's and don'ts while appearing for an interview
- types of interview
- 1
Research the company
- 2
Tailor your CV
- 3
Practise common questions
- 4
Dress and arrive on time
- 5
Answer with examples
STAR method
- 6
Send a thank-you note
Study guide
You prepare for jobs: drafting a CV, job applications, do's and don'ts of interviews and types of interview. Write your own CV and have someone review it.
- Need for good presentation skills in professional life
- preparing effective presentations
- group discussion
- extempore speaking
- 1Listen to the topic carefully
- 2Open with a clear point
- 3Support with facts and examples
- 4Build on others' ideas
- 5Summarise the discussion
Study guide
You study presentation skills, effective presentations, group discussion and extempore speaking. Practise speaking on a random topic for two minutes without notes.
Why Communication-II Matters
Your CV, emails and interview performance decide whether you get the job. This paper gives you the practical writing and speaking skills that placement drives demand.
How to Prepare for Communication-II
- Write a one-page CV and keep it updated.
- Practise group discussions and extempore topics weekly.
- Learn the formats of memos, emails and reports.
Communication-II: Frequently Asked Questions
How long should a fresher's CV be?
A fresher's CV should usually be one page, focusing on education, skills, projects and achievements.
What is a group discussion?
A group discussion is a structured conversation among candidates on a topic, used to assess communication, leadership and teamwork.