Quality Toolkit for Managers
Subject Overview
The fourth Operations Management group elective, covering quality definitions and statistical quality control tools, control charts and process capability, acceptance sampling and quality assurance, and quality systems including ISO standards and TQM. A 4-credit elective theory paper.
Unit-wise Syllabus
4 units — click WhatsApp below to get the full notes for each
Unit 1: Introduction to quality
Definition, need and aspects of quality, quality characteristics and specification, economics of quality, inspection objectives and types, statistical quality control tools, advantages and limitations
Unit 2: Control charts
Concept of variability, assignable and chance causes, specifications and tolerances, control charts for variables and attributes, Type I and Type II errors, process capability determination
Unit 3: Acceptance sampling and quality assurance
Methods of taking samples, operating characteristics curve, single/double/multiple/sequential sampling plans, quality assurance principles, quality manual, field complaints, quality audit types, QC vs QA
Unit 4: Quality systems
ISO 9000 series and ISO 14000 systems, TQM concept, quality circles, JIT system, Taguchi's concept of quality, zero-defect concept, Six Sigma and 5S, emerging concepts in quality control